Date:
Wednesday, 17th April 2024 9:00AM - 2:00PM
This time it’s all about converting customers – helping you improve the whole digital customer acquisition journey, from first impression to conversion. Our talks will cover:
How to build a unique customer acquisition strategy by reaching your audience at every stage of their planning journey
How to use behavioural analytics and AI to better understand your users and their website journey
How to maximise the ROI of your online campaigns by optimising the entire online experience along your customer’s journey.
So come to our event and learn how to make your customer journey work harder from the experts, including from the world’s leading A/B testing platform, VWO.
We know your time is precious, so we pack a lot in to make it worth the trip from the office! At this Launch event, you can expect…
This event is on May 10th 2025, 8:30am – 11:00am
With thanks to our event sponsor VWO
All ticket sales go to Bristol Mind
9:00: Coffee and arrivals
9:25: Welcome
9:40: How emotion Drives CRO (and what to do about it). Rob Harrison-Plastow, CEO Source Nine
10:00: Closing the conversion gap: How to stop your website being a revolving door. Joe Johnston, HEad of Conversion Launch
10:20: Full journey optimisation – is it possible or just wishful thinking? Panel with Weird Fish and Launch
10:40: AI meets behavioural analytics. Ahmed Osman, Senior Software Engineer, Microsoft
11:00: Stop Playing Half the Game in Performance Marketing. Jan Marks, Director of Europe & Latin America, VWO
10:25: Drive your audience from discovery to decision to decision to do on Pinterest. Marija Cepulyte, Senior Client Partner, Agency and Activation, Pinterest
11:50: Predictions for 2024 trends in approaches to customer journey optimisation. Panel featuring all the experts
12:10: Finish, networking until 2:00pm
Jan Marks has always been troubled by the fact that more than 95% of visitors to digital channels leave without converting into customers. To tackle this issue, he has helped VWO’s customers to design and run highly successful Conversion Rate Optimisation (CRO) programs for businesses of all types and sizes.
Talk outline: Dive into the world of full-scale performance marketing and learn how to maximize the ROI of your online campaigns by optimizing the entire online experience along your customer’s journey.
Marija Cepulyte has 12 years of digital marketing and advertising strategy experience, as well as a BSc in Marketing Management and a Global MBA. Having studied and worked across the UK, Singapore and China, she is currently based in Dublin, Ireland, where she represents Pinterest as a Senior Partner Manager.
Talk outline: Marija will guide us through the user journey on Pinterest, and delve into how reaching the user at each stage of the funnel has the strongest impact.
Founder of Source Nine Insights, Rob specialises in in-depth customer research which turns emotional intelligence into competitive advantage. Having spent over a decade in academia understanding how people learn and change, Rob now helps brands and campaigners across the UK to develop deeply human marketing communications which shift behaviours.
Talk outline: Why do people really buy from you? What’s really driving customer behaviour across your ads and online store?
Ahmed is a senior software engineer at Microsoft, with 8+ years of experience in search, data engineering and analytics. He leads the Clarity growth team, responsible for building integrations with other popular tools and platforms to make Clarity more accessible.
Talk outline: Your success depends on understanding your users and their website journey. In this talk, Ahmed will dig into behavioral analytics and their AI-integrated future. Learn how ChatGPT will simplify how you do analytics and help you hit your goals faster.
Joe Johnston is an experienced Conversion Rate Optimisation (CRO) consultant with over 10 years of experience in digital marketing. In his current role as Conversion Director at Launch, Joe is responsible for helping clients improve their website performance, understand how their audience engages with their website, and get better results from their paid media investment.
Talk outline: Joe’s talk will highlight the pitfalls of a disjointed pre-click and post-click experience and explore how to audit your own experience, along with best practice examples.
With over 20 years in the industry, Jaye has a deep understanding of marketing and how dramatically new technologies can affect your strategy. She’ll be guaranteed to brighten up your morning as our resident compère, making sure you get answers to your burning questions.
"Great speakers, great insights, great venue and the caramel Freddos were the cherry on the cake. Thank you so much for this super welcoming and genuinely insightful event!"A happy Launch event-goer
Perfect if you weren’t able to make the event, want to revisit the learnings, or even if you want to share it with a colleague.
Click the link below to get access to the talks, or sign up to our newsletter for monthly insights and upcoming event notifications from Launch.
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